Refund policy

Exchange & Return Policy – House of Snitch

At House of Snitch, we are committed to delivering premium-quality menswear and ensuring a smooth shopping experience for our customers. Please read our policy carefully before placing an order.

Exchange Policy

We currently offer exchanges only in the following cases:

Damaged Product
Wrong Product Received
Size Issue

We do not offer refunds or returns for any other reason. All exchanges are subject to approval after verification by our team.

Exchange Eligibility

To be eligible for an exchange:

The item must be unused, unworn, and in its original condition with tags and packaging intact.
A valid proof of purchase/order ID is required.
The exchange request must be raised within 7 days of delivery.
Exchange is only available for the same product or another available size of the same product.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item:

Contact us within 7 days of delivery at houseofsnitch@gmail.com
Share clear photos of the product.
A complete unboxing video recorded from the moment the sealed package is opened is mandatory for verification.

Please note: Claims for damaged or missing items without an unboxing video may not be accepted.

Size Exchange

If you wish to exchange due to size issues:

The product must be unused and in original condition.
Customers are required to ship the product back to the address provided by our support team.
Return shipping charges will be borne by the customer.
Once the product passes quality inspection, the replacement will be dispatched.

We strongly recommend checking the size chart carefully before placing your order.

Order Cancellation

Orders cannot be canceled once they are placed.

Non-Exchangeable Items

Exchange or return requests will not be accepted in the following cases:

Customer does not like the color, fit, fabric, or style.
Minor color variations caused by lighting, photography, or screen settings.
Product has been washed, worn, damaged, or altered after delivery.
Items purchased during special sales or clearance offers.
Accessories or innerwear products, if applicable.

A slight variation in color or finish is normal and should not be considered a defect.

Important Notes

We make every effort to display product colors and details as accurately as possible. However, actual colors may slightly vary depending on screen resolution and device settings.

Products returned without prior approval from our support team will not be accepted.